FAQs

How do I schedule an appointment?

You can book with us online by clicking the "Book An Appointment" button on our home page.

Are appointments required?

Yes, we are an appointment-only salon. With the time constraints required for braiding, it is extremely difficult for us to accommodate walk ins, or "squeeze in" appointments.

Do I need to bring hair, or is it provided?

Hair is not included with your appointment, however we do have a beauty supply in one of our locations, that features all the same products that we have online. You are also more than welcome to bring your own hair in if you'd like!

What methods of payment do you take?

We accept cash, any major debit or credit card, and contactless payments via Venmo, CashApp, or PayPal.

What is the cancellation policy?

All deposits are NON-REFUNDABLE.

If you schedule a date, and decide to cancel after the initial 24 hour booking /deposit timeframe, the $25 deposit is then considered a cancellation fee.

However, if the salon has to cancel your appointment due to illness/emergency, we are happy to reschedule for a future date, with the deposit credited.

How old does my child need to be for an appointment?

We book children, starting at 5 years old. Parent MUST be present through the duration of the appointment, and child must be willing to sit.

How should I arrive for my appointment?

We ask that your hair is clean, and blown out. However, if you need to add a wash/detangling or blow dry services to your appointment, we can!

How long does my hair need to be for braids?

We recommend at least 3-4 inches of length, depending on your style choice.

Whats the difference between knotless braids and traditional braids?

Knotless is starting the braid with your natural hair and gradually adding in braiding hair. This technique is best for thicker hair, so the base of the braid can support the weight of the added hair. Starting with natural hair, knotless braids are more flexible, for limitless styling options from the point of installation. However, knotless braids tend to frizz faster.

If your hair is not as dense, or super fine we don't recommend knotless.

Traditional braids with a knotted start is the most common used technique for braiding. Starting with braiding hair at the root so that the natural hair is completely covered and protected. Traditional braiding lasts longer than Knotless.

Why can't I book a touchup online?

With touchups, timing can vary client to client. Depending on the size and length of your braids or twists, as well as the length and density of your natural hair. If you'd like to schedule a touchup with us at your 2-4 week mark, please contact us directly via text, or call.